Privacy Policy

FixMyRobots, Inc. ("FixMyRobots," "we," "us," or "our") operates the website fixmyrobotics.com and provides independent robot maintenance and repair services across the United States. Our primary contact for privacy matters is:

We collect information you provide directly when you submit a service request through our quote form:

• Contact information: name, company name, email address, phone number
• Location information: city and state you provide
• Service details: robot make/model, description of the issue, urgency level
• Technical data: IP address, browser type, referring URL, pages visited, and timestamp — collected automatically via server logs when you use our site

We do not collect payment information directly. We do not use session recording tools or behavioral advertising trackers.

We use the information we collect solely to:

• Respond to and fulfill your service request
• Contact you about your specific inquiry (phone, email)
• Maintain records of service history for your facility
• Improve our website and service coverage
• Comply with legal obligations

We do not use your information for marketing to unrelated third parties, sell your data to data brokers, or use it for targeted advertising.

We share your information only as necessary to provide the service:

• Internal team: Account managers and dispatched technicians who need it to fulfill your request
• Service providers: We use Supabase (database hosting) and Resend (email delivery) as subprocessors. Both are contractually bound to protect your data and not use it for their own purposes
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of FixMyRobots or others

We do not sell, rent, or trade your personal information to any third party.

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: You may request a copy of the personal information we have collected about you in the past 12 months
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions
• Right to Correct: You may request that we correct inaccurate personal information
• Right to Opt Out of Sale: We do not sell personal information. No opt-out is required, but you may contact us to confirm
• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights

To exercise any of these rights, contact us at privacy@fixmyrobotics.com. We will respond within 45 days.

We retain service request information for up to 3 years to maintain service history and support warranty or repeat-service needs. You may request earlier deletion at any time by contacting us.

Server log data (IP addresses, page views) is retained for up to 90 days and then purged.

Our website uses only essential functional cookies required for the site to operate (e.g., session state). We do not use tracking cookies, advertising cookies, or third-party analytics cookies that share your data with external parties.

We implement reasonable technical and organizational measures to protect your information, including encrypted data transmission (HTTPS), access controls on our database, and limiting access to personal data to employees who need it to perform their job.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we take our obligations seriously.

Our services are directed at business operators and are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, contact us immediately.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will make reasonable efforts to notify users who have submitted service requests.

For privacy questions, requests, or concerns: